Help & support

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Browse by category

  • Rides

    Booking, cancellations, lost items, receipts

  • Deliveries

    Sending packages, tracking, disputes, pickup codes

  • Account

    Profile, login, verification, account deletion

  • Payments

    MiRide Wallet, mobile money, refunds, fare adjustments

  • Safety

    SOS, reporting, blocking, PIN verification

  • Drivers

    Application, earnings, vehicle, app issues

  • Couriers

    Application, delivery flow, payouts, disputes

  • Legal

    Terms, privacy, data requests, accessibility

Individual help articles are being written — check back soon or contact us directly.

Frequently asked questions

Rides How do I book a ride?
Open the app, enter your pickup and destination, choose your vehicle class, and confirm. You see the fare before confirming — your driver comes to you.
Rides Can I pre-book a ride?
Scheduled bookings are on our roadmap. Right now, MiRide matches you with a driver on-demand — most pickups arrive within minutes in covered areas.
Rides What do I do if my driver is late?
You can message your driver directly through the in-app chat on the active trip screen. If the driver cancels or doesn't show, the booking closes automatically with no charge and you can rebook.
Rides What happens if I leave something in the car?
Go to your trip history in the app and contact your driver through in-app messaging. If you need more help, email [email protected] with your trip date and time.
Payments What payment methods does MiRide accept?
Available now: MiRide Wallet, EcoCash, and cash. Coming soon: OneMoney, InnBucks, Visa, and Mastercard.
Payments How do I top up my MiRide Wallet?
Go to Wallet in the app, tap Top Up, and follow the prompts. You can top up via EcoCash or cash at our Eastlea office.
Payments Can I get a refund?
Yes. If your trip was affected by a verified service issue, contact our support team. Refunds are processed back to your MiRide Wallet or original payment method within a few business days.
Payments How do I get a receipt?
Every completed trip generates a receipt in your trip history. Open the app, go to Trips, tap the trip, and tap View Receipt. You can share or download it from there.
Safety What is PIN verification at night?
Between 7 PM and 6 AM, your driver cannot start your trip without entering a PIN shown only on your screen. This prevents any vehicle substitution or impersonation.
Safety How does the SOS button work?
One tap on the SOS button alerts our 24/7 team and starts audio recording. Your live location is shared with our team. On request, we share it with police.
Safety What if I don't feel safe during a trip?
Tap SOS immediately — it is always visible on the active trip screen. Our team receives your location and audio recording begins. If you need police, we share your GPS with them directly.
Drivers What documents do I need to apply to drive?
You need three documents: National ID, Driver's Licence, and Vehicle Registration. All are uploaded directly in the app — no in-person visit is required to submit your application.
Drivers How long does driver verification take?
Most applications are reviewed within 24–48 hours of document submission. You will be notified in the app when your status changes.
Drivers How do driver payouts work?
Earnings from each completed trip are posted to your MiRide Wallet. You can withdraw to mobile money or collect cash. Exact payout details and minimum thresholds are shown in the app once you're verified.
Couriers How do courier payouts work?
Your earnings for each delivery are shown before you accept. After completion, they post to your MiRide Wallet. Withdraw to mobile money at any time — details shown in the app.
Cities Is MiRide available in my city?
Check miride.app/cities for the current list of live and pilot cities. If your city isn't listed yet, you can join the waitlist and we'll notify you when we launch near you.
General What languages does MiRide support?
The app and our support team work in English, Shona, and Ndebele. Tell us your preference and we'll respond in kind.
General How do I leave feedback about a trip or driver?
After every trip, you'll be prompted to rate your driver from 1 to 5 stars and add a note. You can also contact support at any time via in-app chat or [email protected].
General What if I have a complaint?
Contact our support team via in-app chat, email at [email protected], or in person at 7 Tweed Road, Eastlea, Harare. We review all complaints and follow up within one business day.
Loyalty Does MiRide have a loyalty programme?
Yes — every ride and delivery you take earns rewards toward your future trips. The more you use MiRide, the more you save. Open the app to see your current rewards.

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